Mirronet Support Center

Welcome to the official support documentation. Mirronet is the world's most advanced family safety social network, combining real-time location tracking, emergency alerts, rewards, and social communication into one secure platform.

Quick Start Guide

If you are setting up your family safety features for the first time, we recommend starting here:

• Meet Guardian AI: Learn how to use your intelligent safety assistant to check family locations, monitor battery levels, and manage your network using natural language.
• Setting up Safe Zones and Geofences: Learn how to draw custom virtual boundaries and receive instant alerts when family members enter or exit designated areas.
• Emergency SOS Alerts: How to properly test and trigger the one-tap emergency system to instantly notify all family members with your precise GPS location.
• Location Privacy and Visibility: Understand how to manage background tracking, ghost mode, and location sharing permissions.
• Rewards, Bounties & Ambassador Program: Learn how to earn cash bounties, free Premium months, and recurring Ambassador income.

Recent App Updates

To ensure the highest level of security and performance, please ensure you are running the latest version of the app.

• Rewards & Ambassador Hub: Introducing the new Rewards Center! Earn free Premium access and recurring monthly cash rewards through authentic member referrals.
• Guardian AI Integration: We have completely overhauled our background tracking engine. You can now chat directly with Guardian AI to get human-readable location updates and smart action routes.
• Enhanced Call Reliability: Video and voice calling have been improved, allowing you to reliably answer emergency calls directly from your lock screen.
• Live Map Syncing: We have improved Safe Zone and Live Map syncing for faster, highly accurate background location updates.

Managing Your Account & Security

• Two-Step Authentication (2FA) Guide
• Earning Rewards & Ambassador Terms
• Updating your profile information
• Verification Guidelines
• Understanding Mirronet Premium
• Guardian AI Troubleshooting
• Unblock an account
• Delete Your Account and Data